Covid19 Resources

Key Links and Phone Numbers

New Zealand is on Alert Level 1. 

In these difficult times it's not always easy to know where to turn for help so my team has compiled this list of links. If you know of an organisation who would like to help vulnerable people in our community, please ask them to email us with their details.

If you need help and can't see a solution here please contact us.

Parents of school-aged children may also find this set of education related links helpful. 


Official Government Website for Covid-19


Papamoa Family Services
Papamoa Family Services has been providing support to the Papamoa community since 1993 and are committed to offering a range of services to individuals and whānau/families that are meaningful, confidential and solution focused. Services include financial mentoring, food support, social work, family support and counselling.

Monday to Friday 9am-4 pm. 35E Hartford Ave, Papamoa Beach
T: 07 574 7170 | E: [email protected]


Welcome Bay Community Centre
Helping vulnerable people with food, firewood and clothing, JP services, budgeting, social work and counselling.

Monday to Friday 9am-5 pm. 242 Welcome Bay Road
T: 07 544 9774 | E: [email protected]


Kai Aroha - Papamoa/Greerton
Each Friday night Tania and her team serve a delicious and nutritious menu to those who can’t put food on their table.
Fridays at 6pm
Gordon Spratt Reserve, 120 Parton Road, Papamoa
Centre Point Op Shop, Chadwick Road, Greerton


Ministry for Social Development

MSD are the sole agency responsible for paying the wage subsidy and all superannuation and job seeker benefits.

  • For general enquiries call 0800 559 009
  • To contact the Ministry with wage subsidy queries, the number is 0800 40 80 40
  • If you are a superannuitant and require extra financial assistance at this difficult time, please call MSD on 0800 552 002.
  • Employers who have not heard back since lodging their wage subsidy application can email our office and we'll connect you with an advisor from MSD. We need your business name and IRD number.


Legal issues around employment contracts and Covid-19

Contact your local Community Law centre for advice with employment contracts. In the Tauranga area it's Baywide Community Law. 

To access the wage subsidy employers must sign this declaration

Here and here are some questions and answers on the subject of jobs at this time.

This flow chart answers some frequently asked questions about wage subsidy entitlements.


Grocery Shopping

Nationwide list of grocery and meal delivery companies open through Covid-19. 

This site shows the expected wait time of local supermarkets. Remember to share your own experiences.

Tauranga Self Isolation Support is working with local supermarkets to connect vulnerable people with volunteers to help with shopping requests.

Online shopping options for blind and low vision New Zealanders. Or phone 0800 24 33 33.

The Student Volunteer Army can deliver groceries to those in need. Now available in Tauranga. 09 801 2122 Mon-Fri


Ministry of  Health Covid-19 Resources

Healthline 0800 358 5453

Bay of Plenty DHB updates and information.


Mental Health Helpline 

Call or text 1737 any time of the day or night. 

The Mental Health Foundation has published a set of tips and advice for people who are struggling more than usual. 


Bay of Plenty Civil Defence Hotline for the vulnerable

For Bay of Plenty people struggling to get food, groceries, medication or other household goods and services. It is not intended to replace other support numbers. This free phone number is manned 7am to 7pm, 7 days a week.  0800 884 222


Countdown Special Assistance

Register for Countdown's Priority Assistance programme for vulnerable people if you can't leave your house due to age, health or mobility issues. We remind people who do have the capacity to shop in person to leave all supermarket delivery and collection slots for those who are house-bound.


We Care is for people living on their own or caring for others during the pandemic and offers a helping hand and a listening ear during the current Level 4 lockdown period, and will provide practical supports once New Zealand returns to alert Levels 2 and 3.


Tenancy Law during lockdown

Recent changes to Tenancy Law for tenants and landlords while we're in Level 4.


Salvation Army and Financial Assistance/Budgeting Advice

The Salvation Army have partnered with Good Shepherd to provide speedy financial relief to people impacted by Covid-19. People can apply for no-interest or low-interest loans for bills, rent or debt as well as essential goods and services. Call The Salvation Army on 0800 854 009 or apply here. The Salvation Army is also available for support locally on 07 578 4264 Option 3.


Immigration New Zealand

Advice for foreign nationals on visas in New Zealand


Ministry of Foreign Affairs

Advice for New Zealanders overseas.


Life Unlimited

For hearing difficulties and mobility support. Website here.


Hanmer Clinic

For addiction and alcoholism support by phone:
Caleb Putt | Portfolio Manager – Mental Health and Addiction Services
Te Teo Herenga Waka, Planning and Funding
Bay of Plenty District Health Board | 190 Seventeenth Ave | Tauranga 3110 | New Zealand
07 557 5632 | [email protected]


Visual Impairment Assistance

Online shopping options for blind and low vision New Zealanders. Or phone 0800 24 33 33.


Business and Employer Support

The EMA has opened its Advice Line to all businesses looking for assistance with employment questions at this time.


Temporary Accommodation Service

Support for those who are unable to remain isolated where they are. 0508 754 163


Funerals during Covid-19 Level 4

Funeral Guidelines have been provided in many Pacific languages as well as English. Please let us know if you'd like these in other languages.